Terms & Conditions

1. About Us
Welcome to Milou
Broersen Ceramics & Design. Our webshop www.miloubroersen.com (“Website”) is operated by us:

Company: Milou Broersen Ceramics & Design
Address: Doctor Jan van Breemenstraat 1A, 1056 AB Amsterdam, Netherlands

KVK: 66399556
VAT: NL216131017B01
Email: hi@miloubroersen.com

2. Scope
These Terms & Conditions (“Terms”) apply to all purchases of our handmade ceramic products (“Products”). By placing an order, you agree to these Terms. Please read them carefully.

3. Placing an Order

  • Orders can be placed via our website.
  • Ensure your contact and delivery details are complete and correct. Mistakes should be reported immediately to hi@miloubroersen.com.
  • After placing an order, you will receive an order acknowledgment email. This is not a confirmation of acceptance.
  • Your order is only confirmed once we send a shipping confirmation email with tracking information. This is when the purchase contract is formed.
  • If an item is out of stock, we will inform you and proceed with the rest of your order.

4. Prices & Payment

  • Prices include applicable EU VAT. Orders outside the EU may be subject to customs duties, taxes, or import fees; these are your responsibility.
  • Delivery charges are added at checkout.
  • Payment must be made in full before dispatch. We accept the payment methods shown on our Website.
  • Occasionally, pricing errors may occur. In such cases, we will contact you to offer the correct price or allow you to cancel the order.

5. Delivery

  • We currently ship to the countries listed on our Website. PO Box addresses are not accepted.
  • Delivery is via our chosen courier. We aim to ship promptly but cannot guarantee exact delivery dates.
  • Orders may arrive in multiple parcels at no extra cost.
  • Risk of loss or damage passes to you upon delivery. Ownership transfers once full payment is received.

6. Products

  • Product images are for illustration; actual items may vary slightly in color, texture, or shape due to their handmade nature.
  • Minor variations are not considered defects.
  • Resale of our products without permission is not allowed.

7. Right of Withdrawal (Cooling-Off)

  • If you are an EU customer, you may cancel your order within 14 days of receipt.
  • Unfortunately, as a small handmade business, we cannot accept returns for personalized items or items made to order, nor for heavily discounted sale items.
  • To return a product, email us at hi@miloubroersen.com. Products must be returned in original, undamaged condition.
  • Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked
    service and keeping proof of postage.
  • Refunds (excluding delivery costs) will be processed within 14 days of receiving the returned product.

8. Faulty Products

  • You have legal rights if products are faulty. Notify us within 30 days of receipt by emailing hi@miloubroersen.com.
  • Faulty products will be repaired, replaced, or refunded at our discretion.
  • Minor natural variations in handmade products are not considered faults.

9. Returns & Exchanges

  • See the Right of Withdrawal section for guidance.
  • For exchanges, we recommend returning the item for a refund and placing a new order.
  • For high-value orders (€250+), please take a photo of the parcel before opening for insurance purposes in case of damage during shipping.

10. Limitation of Liability

  • Our products are for domestic/private use. We are not liable for indirect or consequential losses.
  • We cannot limit liability for death, personal injury, fraud, or legal excluded.

11. Force Majeure

  • We are not liable for delays or failures due to circumstances beyond our control (e.g., natural disasters, strikes, courier delays).

12. Miscellaneous

  • The contract is binding and cannot be transferred by you.
  • We may transfer or subcontract our rights/obligations.
  • Failure to enforce a right does not constitute a waiver.

13. Governing Law

  • These Terms are governed by Dutch and EU law. Disputes fall under the jurisdiction of Dutch courts.

 

Privacy Policy

1. What Information We Collect

  • Device Information: IP address, browser type, pages visited, referral site.
  • Order Information: Name, address, payment details, email, and phone number.

2. How We Use Your Information

  • To fulfill orders and process payments.
  • To communicate about your order.
  • To prevent fraud and improve our Website.
  • To send marketing only if you have opted in.

3. Sharing Your Information

  • Shared with Shopify (store platform) and Google Analytics.
  • May be shared for legal compliance or to protect our rights.

4. Your Rights

  • EU residents can access, correct, or request deletion of personal data.
  • Data is retained as long as necessary for orders unless you request deletion.

5. Cookies & Tracking

  • We use cookies and tracking for analytics and functionality. By continuing to use the site, you accept our cookie policy.

6. Changes

  • Privacy Policy may be updated; changes will be posted on this page.

7. Contact

© 2025 Milou Broersen